We want to hear your feedback! Submit your Questions, Ideas, Suggestions, and Problems.
0
Answered
Trevor Boulton 3 years ago in By Screen / Manage • updated by Alin Alexandru Matei (Support) 3 years ago 2
I am not receiving any response to private messages, is there a problem?
0
Fixed
Ranco 3 years ago in By Screen / Interact • updated by Inna Komarovsky (Administrator) 3 years ago 2
Tried the InteractPlayer on my brand new Samsung Galaxy S4.
First, as already mentioned, it is hard to see the login window, but it's only once.
Second, it takes 25 seconds to start (!), the screen is black (no splash), as if it is off. Very frustrating. And not only in the first run. Same with my S3 mini.
Third, when I download an app, I get an error message:

I can't click the "Send Error" (and can't hardly see it). Download continues and completes, but there's nothing in any of the shelves.
And forth - the icon for the player is SO similar to Google Play icon:


Please advise...
Ranco
Answer
We were able to recreate most of the errors that you've encounter and we are working on a fix. Thank you for letting us know about them.
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Planned
Ranco 4 years ago in By Screen / Design • updated by Ezra Weinstein (Administrator) 4 years ago 0

Please allow scaling of the dialog (at least vertically). When there are lots of actions it is hard to read.



Answer

Planned for version 3.4

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Fixed
Charmaine Anderson 4 years ago in By Screen / Interact • updated by Ezra Weinstein (Administrator) 4 years ago 1

After assigning on tap to animated .png sequence to play an short .mp3 sound effect, a small rectangular piece of the animation displays in the center of the screen when element is tapped.  The animation continues to its target location but the rectangle with a slice of the animation stays in place.  I'm using a PC with the latest version of IB3.  Then program crashed and keeps crashing when I reopen the program.  Hopefully this will resolve when I reboot... spent the entire day try to work around IB3 bugs....sigh.

Answer

This issue seems to happen only on Windows and not on a Mac.  It should not appear when you run your app on a device, we are trying to find out what the issue is and get it resolved.

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Answered
Anita Sølver 3 years ago in By Screen / Design • updated by Alin Alexandru Matei (Support) 3 years ago 1
When I zoom in under Design, there is no scrollbars. This makes zoom rather disfunctional, since I can only see, what's in the middle of the screen.

I'm working on an iMac with Mavericks.

Is it supposed to be like that, or is it a bug?
Answer
There aren't any scrollbars but in the right corner beside the  zoom in/out spyglasses there is a cross like icon that let's you drag across the screen as shown in the attached image:
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Fixed
Ted Ollikkala 3 years ago in By Screen / Interact • updated by Ezra Weinstein (Administrator) 3 years ago 12
When I try to view the animation of a character (I've tried 10 frames, 3 frames with completely different images) I always get a green box with a single diagonal line across it instead of the character that I'm trying to animate after it loads in the player. The ones I created on the previous build of InteractBuilder still play fine (they are have not been run through the new build. (I updated earlier today, though) - What does the box with the green strikethrough mean?
Answer
Well, it took closer to 30 hours, but nonetheless the issue has now been fixed with the latest release 4.0.3.
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Answered
Melissa Lind 3 years ago in By Screen / Design • updated by Alin Alexandru Matei (Support) 3 years ago 4
I'd like to have a countdown of the number of interactions on the page, so that the user knows to keep searching if they haven't found them all. Any suggestions for the simplest way to do this?

I want there to be a sound attached to the interaction as well, but only once, if they tap the interaction for a second time I don't want it to count down or make a noise.

This stuff is so hard to describe, let me know if I need to be more clear.

HUGE THANKS!!!!
Answer
You can add a counter with two behaviors chained: Counter Set ( with value equal to number of interaction also Invoked on Page load) and chained to this one a Counter Display. Also for every interaction you can have Counter Substract, so the user knows how many interaction remained.
To have a sound play only one you can have a transparent element show after the interaction occurs. So if you have Tap-PlayAudio, chained to this behavior will be a Show behavior with the target being that transparent element. ( That transparent element will be hidden at the start of the page and it will be on top of the element that is causing an interaction.)
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Under review
Melissa Lind 3 years ago in By Screen / Interact • updated by Alin Alexandru Matei (Support) 3 years ago 0
I still have a couple of apps that won't delete in my list of "My Apps". They are around 8 months old. Not a big problem obviously, but I thought you'd want to know.

Here is the error info:

InteractBuilder Version: 3.4 Build 350
Device: MacBook Pro
Processor: Intel Core i5
Memory: 4 GB
System: 10.6.8

--------------------
An error occurred while accessing the database.

An error occurred while accessing the database.

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 's Umbrella.zip' AND ConsumerMember_Id=100079' at line 1

graphic id 10086247 of group id 10086221 of group id 10086219 of card id 147088 of stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer",mouseUp,36
card id 147088 of stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer",DeleteDownloadApp,928,button id 1014 of group id 1010 of card id 1002 of stack "Behaviors" of stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer"
stack "libApp" of stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer",DeleteMyApp,7128
stack "libApp" of stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer",ibRDS,7069
stack "libApp" of stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer",CheckDBErr,6649
stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer",DoError,15410,button id 1004 of card id 1002 of stack "Behaviors" of stack "/Users/melissahlind/Desktop/InteractPlayer.app/Contents/MacOS/InteractPlayer"
Answer
What version and build of InteractPlayer are you using? I tried to recreate this situation but the app got deleted when I clicked the Delete button.
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Answered
Jamie Stevens 3 years ago in By Screen / Design • updated by Inna Komarovsky (Administrator) 3 years ago 2
Hi! I want to have a page that is only available for parents and teachers. It's my Privacy Disclosure page. What I currently am trying to set up is a text element on page 2 that jumps to a page that is at the end of the app, that is my Privacy Disclosure page. I don't want this page visible at run time unless the adult wants to view it. I also want the adult to be able to tap the closed and return to page 2.
Is this possible? So far it's not working. I also have the second to last page (page 11) as closing the app. And is that possible to do with the hidden page built right after it?
Answer
Hi Jamie,
You can jump to any page and close the app from any page using the Jump behavior (in the "Page" behavior category). In the "Target Page" field you can enter any page, or you can select "Close App."

So the text element that goes to the privacy disclosure page can have a Tap-Jump action set with the target page set to page 12, and the element on page 11 that is meant to close the app can have a Tap-Jump action set with a target page of "Close App."
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Answered
Sheila Graber 2 years ago in By Screen / Publish • updated by Robert Marier 2 years ago 7
I bought Gussie Goes to London years ago -it's very good as are the other apps - I would have thought by now there would be hundreds of apps up there ?
Answer
Hi Sheila,

We've been working through some problems with publishing because some of the mobile platforms cause glitches with the final apps, so this has prevented us from being able to publish apps for the last few months. We're hoping to have everything resolved soon so that everyone can publish the apps they've created.

Best,
Inna Komarovsky

ps. I agree, Gussy Goes to London is a great app! :)