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0
Not a bug

Latest player - sounds are not working

Ranco vor 5 Jahren in By Screen / Interact • aktualisiert von Inna Komarovsky vor 5 Jahren 5
1. Sound effect on click - works only for the first time
2. Background sounds are not working at all
Antwort
Inna Komarovsky vor 5 Jahren
Would you mind sending a link to download a copy of the app folder to inna@interactstudios.com? We haven't been able to recreate this problem. Are the audio files in mp3 format?
0
Fixed

Problem with IB3 3.4 install - My App Assets are not displaying in new version

Charmaine Anderson vor 6 Jahren in By Screen / Design • aktualisiert von Ezra Weinstein (Administrator) vor 6 Jahren 15
I just downloaded and installed the latest version (342) tonight and when I opened my app I just see a white page and none of my app assets are there, just an empty element is there, and when I click on another page in my app,  I get a Database is Locked error message (see screenshot below).  Please advise how to get my app assets to display properly in this new version.  I did restart my computer and relaunch IB3 but problem still persists. I also tried logging in as someone else and that didn't help either. (I'm using a Mac.)Thank you.


Antwort
Try restarting you computer, if that didn't work uninstall the builder and install a clean copy of the builder.
0
Wird überprüft

Publish Error

Pardesi Media vor 5 Jahren in By Screen / Publish • aktualisiert vor 5 Jahren 3
I have been getting this error while trying to Publish my app. I have tried multiple times since Sunday and the issue seems to be persistent.



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Adeel
0
Fixed

Movement > Spin - graphic asset is being enlarged and cropped unintentionally

Charmaine Anderson vor 6 Jahren in By Screen / Interact • aktualisiert von Hayley vor 9 Monaten 5

IB3 enlarges a static graphic set to spin in Interact mode, making part of the asset's image being cropped from view.  It looks like the image is being enlarged by about 20%.

To reproduce, see the app I shared with Alin, Page 5.  Note the static graphic of the dolphins are being enlarged in Interact mode and note their fins are being cropped as the image is spinning.  I set the object spin rate to about 10%.

Antwort
Inna Komarovsky vor 5 Jahren

We were able to recreate this and we are working on a fix.

0
Beantwortet

Can I delete these files from my app directory? Not sure what they are....

Charmaine Anderson vor 6 Jahren in By Screen / Manage • aktualisiert von Ezra Weinstein (Administrator) vor 6 Jahren 1

Hi there,

I noticed my app size was showing at 1.29 GB and I know it isn't that large so when I looked in my app folder I noticed a bunch of strange files that are 1.4 MB each and I'm not sure if I can delete them without breaking my app.  Can you please advise what these are and if I can delete them? Are these IB3 necessary files? See screengrab below of file names. Also, FYI when I try to clear my cache, the app throws an error. 


Thanks much.


Charmaine









Antwort

1.29GB is huge, but keep in mind when you  share or publish the app only the files that are used in the app will be published.  


You can delete those files, they are backup database files.

0
Fertiggestellt

corner navigation

Serge Patry vor 6 Jahren in By Screen / Design • aktualisiert von Alin Alexandru Matei vor 6 Jahren 0

Would it be possible to disable the upper corner Page Flip only for all the pages in the book or maybe page by page as needed.

Antwort
Alin Alexandru Matei vor 6 Jahren

You can disable the page flip in the Page Properties:





You can disable both Flip option then you can add Navigation elements and place them where you want.


0
Beantwortet

Manage action set error

Melissa Lind vor 6 Jahren in By Screen / Design • aktualisiert von Alin Alexandru Matei vor 6 Jahren 0
I needed to rearrange menu items, reassign a bunch of Drag>Move page numbers and halfway through about 20 changes the action set manager malfunctioned, screenshot attached. I closed the program and then it was fine again.
0
Wird überprüft

This is an update to the problem with 3.4 freezing with database error

Judy K. Johnson vor 6 Jahren in By Screen / Interact • aktualisiert von Alin Alexandru Matei vor 6 Jahren 0
I downloaded the update you put out yesterday 1/25 to fix this problem with new Builder 3.4  

I am using Windows 7.1 to create the app.  The problem is with my Windows Player program. 

The two pages in my app that were affected now do play correctly in Player.  However, on one problem page, after it correctly plays in Player, it is impossible to turn the page forward or back.  Then Player can not be shut down so the only way to quit Player is with Task Manager.  The app freezes and must be shut down with Task Manager.

When I use my MacAir Player to view my app this does NOT happen.  I am able to page on past this page and complete the app.
Antwort
Alin Alexandru Matei vor 6 Jahren
Could you tell us what behaviors you have on that page?
0
Gestartet

Persistant publication issues

Paul Snakes vor 6 Jahren in By Screen / Publish • aktualisiert von Ezra Weinstein (Administrator) vor 6 Jahren 1
Hi
I am still having many issues with the downloading / running shared version on iPad & nexus tablet. On iPhone and Android phones it doesn't get downloaded at all... and on iPad sometimes goes quite slowly, specially animations. Page turn curl effect doesn't appear... please, I'd need to guarantee my clients that the ebook they'll pay for will be at least executable... thanks for your efforts 
Antwort
We are addressing the sharing issue of large apps with the upcoming version 3.4 update along with addressing the Page Turn Effects in the InteractPlayer.
0
Wird überprüft

shared app update please

cathy lane vor 5 Jahren in By Screen / Interact • aktualisiert von Alin Alexandru Matei vor 5 Jahren 0
I shared my app with Ezra over a week ago- I hope this was OK - no response so far. Should I send it to you guys at support? If so could I have your email.  I also sent a follow up email to Ezra outlining the problems with the shared app. Could you please update me your progress regarding the problems sharing the app as I am waiting to complete and publish my app.
Thank you
Cathy
Antwort
Alin Alexandru Matei vor 5 Jahren
Cathy, zip the app into a zip file and send it via email at alin@interactstudios.com. Also send the list of what problems you have. Thank you for your feedback.