We want to hear your feedback! Submit your Questions, Ideas, Suggestions, and Problems.

iPhone formatting not working.

Data Command 5 years ago in By Screen / Publish • updated by Ezra Weinstein (Administrator) 5 years ago 0

I created a vertical book that tested well on the iPad.  When sent to a client's iPhone the background looked okay, but it formateed the buttons horizontally and they went off the screen.  Kauai Sands Hotel is the app.


Version 3.2 is coming out with an updated Player.  This will resolve any issues such as the one you have reported here.   The new version of InteractPlayer for iOS devices should be available within the next couple of weeks assuming Apple can get their developer site back up and running (we are on day 8 of them being down).


disconnects when it reaches a certain page.

June Alison 5 years ago in By Screen / Publish • updated by Ezra Weinstein (Administrator) 5 years ago 2

I really enjoy working with interactbuilder 3.0 so easy to handle,, but I have a small issue, and that it is when I have uploaded my app, it goes smoothly, but when I open the app and come to page 3, it just stops and goes out totaly out of the app again.


That is EXCELLENT News June.   We are working on a whole new InteractPlayer that will cause less problems.  This is what we are focused on next.

Under review


sehovcovs aleksandrs 3 years ago in By Screen / Publish • updated 3 years ago 2
Can I find out at what stage is the publication of my book The Three Bears?
payment of $ 299 was 02.09.2015.
Hi there,

I apologize, I must have missed your post. We are going to be testing the publishing process this week, and we're hoping to be able to publish your app soon. I apologize for the delay, and we'll get back to you soon.


4.0 IB How do we preview the apps on the device itself?

Eleisha Perreira 3 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 3 years ago 13
Since the new 4.0, you preview your app online. How do we view it in the app to make sure its playing/correct on the device. 
Hi Eleisha,
If you select the option "Make Public," this makes the app available to anyone who has the link. There will then be the option, "Copy Public Link." You can email this link to yourself and open it in your mail app on the device.
Under review

Preview on InteractPlayer doent match the shared app preview on specific device.

Eleisha Perreira 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 3 years ago 12
I have previewed my app (which is built on iPad, iPhone, and Android Tablet dimensions) and shared all of them with myself for testing. However when I preview it, on the iphone for example, it doesnt display how I built it. See photos below for comparison.

Here is a snapshot of how it is built in interact BUILDER when I am in INTERACT mode.

This is the preview (Took pic screenshot on iPhone of how it appears exactly) on my iPhone when I preview the app in the InteractPlayer - IOS

See where its cut off? It is now missing part of the sentence? If I have to change everything, I would have to change 12 apps. Why does this happen? I thought this was an easy app builder without having to worry about little things like this? Is it the font? What do I do to fix this throughout all of the apps instead of changing everything slide by slide for 12 different apps that are already built? 


Take a Screen Shot of Pages

Cate O'Donnell 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 4 years ago 2
Is there a way to take a picture of the pages in the app so I can use them for the app icon and screen shots?

Push Notifications?

Charmaine Anderson 4 years ago in By Screen / Publish • updated by Inna Komarovsky (Administrator) 4 years ago 0
Hi guys, 

I've been reading up on how to keep customers informed on app updates, etc. and was curious if InteractBuilder has push notification capability so if we launch an update or new version into the app stores, the customer will get a notice of some sort?

Thanks for your thoughts and recommendations.
Hi Charmaine,
When an app has an update published, then the app marketplace notifies the user that an update is available to download, both in Apple's App Store and in Google Play. We currently don't have the option to create custom push notifications for the app.

Multiple entries for contest?

Melissa Lind 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 4 years ago 1
Hey there,

I've decided to split my entry into two parts. Is it possible to enter two books in the January contest?

Yes you can have multiple apps in the January contest

sharing problem

Mark Weinstein 4 years ago in By Screen / Publish • updated by Ezra Weinstein (Administrator) 4 years ago 1
Hi. I'm trying to share an app from my pc (Windows 7) to my wife's ipad mini so I can test it out. I went through the sharing procedures OK. I downloaded Interactplayer from the Apple appstore. (When I open IP it tells me there's an update to IP but it's the same one I downloaded) When I tap the "get my apps" button on the IP screen it brings up a pop up box showing the app I'm trying to send. I hit download and the download progress bar appears, but 3 seconds later IP disappears altogether and I have to restart it. Is this a bug??
We are waiting on Apple to approve our latest update. We had expected it to be available by now.  That should resolve the issue you are having.

Multiple language problems

Anita Sølver 4 years ago in By Screen / Publish • updated by Inna Komarovsky (Administrator) 3 years ago 4
I have tried setting up a small test app with multiple languages. I have used the video that shows how to do this: http://www.youtube.com/watch?v=ls7eZRDOCk4&feature...;

On the first page in the app, I have two language choices, set up as in the video. I have added a "jump to page" action after the language choice action (linked together).

I then have a cover with title in two languages (set to show if the language is chosen).

Last, I have the first page in the story, with two different text boxes, one for each language, set up the same way as the cover.

When I test under the "Interact" tab, everything works like a charm. I choose a language by clicking it, and it goes to the cover, and shows the correct language, and the same when I click ahead to the next page. I can also go back, and pick the other language, and everything still works as it's supposed to.

Then, when I share the app with myself, and try  it out on the iPad, something goes wrong:

If I go back to choose the other language, the app seems to insist on using the first chosen language. So if the user would happen to pick the wrong language first, they would be forced to shut down the app (and probably never use it again).

Is there a way to ensure, that it would work on the iPad, like it does under the Interact tab?

It is very possible that it's a mistake on my part. This is my first testrun with the builder :) Look forward to suggestions on how to move on.

Under the Page Properties do you have Refresh on Load set to No as shown in the image below?: