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+1
Answered

Privacy Policy for IB3?

Charmaine Anderson 10 years ago updated by Ezra Weinstein (Administrator) 10 years ago 0
I'm going to be putting together a privacy policy for my app, but I'm not sure what IB3 is doing behind the scenes from a privacy standpoint that I can share with parents and be compliant with the COPPA standards.  Can you please craft a statement that users of your software can include in our privacy policy that will assure our customers of what data is being collected about them (if any) and how that data is being used?  I'm sure other IB3 users would appreciate having a blurb like this they can use with confidence.  Thanks for considering!
Answer
Our privacy policy appears here:
Privacy Policy
+1
Under review

animation conflict with other elements

Melissa Lind 10 years ago updated by Alin Alexandru Matei 10 years ago 4
I have an animation and an element on a page that work fine on their own, but when the path of the element crosses in front of the animation, the animation will no longer work.
Answer
Alin Alexandru Matei 10 years ago
Could you provide us some details like:
-on what OS this situation happen?
- was in InteractBuilder (InteractMode) or in InteractPlayer.
-what kind of animation it is: a frame animation or a graphical element animation?
-the behavior for the other element.
Thank you for your feedback.
+1
Under review

refresh on shake simulation broken

SeanB 10 years ago updated by Alin Alexandru Matei 10 years ago 7
Hasn't worked for a few days now, doesn't reset page.
Answer
Alin Alexandru Matei 10 years ago
Is it not working for you in Interact mode or InteractPlayer?
I created a sample app and it's working for me:
110 - Shake behavior.zip
+1
Under review

INTERACT to check page just brings me to list of apps but won't open the app or page

Ann K AlteredEssence 10 years ago updated 10 years ago 7
INTERACT to check page just brings me to list of apps but won't open the app or page
what am I doing wrong?
+1
Under review

Fade in and Out settings - advanced options

Charmaine Anderson 11 years ago updated by Ezra Weinstein (Administrator) 11 years ago 0

It would be nice to be able to specify exactly how fast the fade in takes place and how long the object remains in view before it fades out.  For example, I'd like the fade in to happen much more quickly than the default fade in, as it is too slow before the object displays.  So greater control on the fade in and fade out option would be nice rather than the currently method of setting the time for the entire fade in and out.  I've tried changing the duration of the exiting fade in and out but the fade in is the same slowness.    The reason is I would like user to click on a static element and have it play a larger animated version of the element.  And I want to use a lot of static elements on the screen. Because kids will keep tapping elements quickly, I need the elements to fade in quickly, display object for longer than the fade before they fade out.


+1
Fixed

interact mode hanging scenario

Ranco 11 years ago updated by Ezra Weinstein (Administrator) 11 years ago 1

Ok, here is the setup:

two elements:

Element#1 action is to fadeIn element#2 (2 sec)

Element#2 action fades out itself (2 sec)


Scenario (interact mode hangs or significantly slows down):

Click Element#1 (to show element#2)

While Element#2 is being animated (faded in), click it.

First, it will not fade out, not even after it is fully shown. Second, other items in the page will not interact, or interact slowly.



Answer

This issue will be addressed in version 3.2.2.


(Bug Ticket: 801)

+1
Fixed

Player 3.4.3 not working correctly on iPad

Clint Sutton 10 years ago updated by Ezra Weinstein (Administrator) 10 years ago 20
Hi guys,

Just downloaded the new player 3.4.3 to iPad.  When I go to the bookshelf, I can see my downloaded apps, but when I tap on the icon, nothing happends, and the app does not open.  No matter how many times I have deleted the apps and reloaded them. None of them open.

Clint
Answer
Try to share a sample app and see if you can open it.
+1
Fixed

IB4 has stopped working properly.

Adrienne Brown 10 years ago updated by Ezra Weinstein (Administrator) 10 years ago 1
IB4 has stopped working properly. Here are the issues I am having.
When I update an app in the builder and then click Interact to see how it runs, the updated content is not in the app.

I created a new app and tried to view it using Interact, but this app won’t run at all.

I then created another new app In IB4 and a message displays that says the app has to be converted to work in IB4. And now IB4 is hung up on the Manage screen with the “Syncing app” indicator on the icon of my new app.

Please advise. If necessary, you can delete all of the apps in my account and I will start over. Thanks.


Answer
We are releasing an update tonight that corrects this problem. The problem related to a server issue that we had a couple of days ago which forced us to switch our servers.  The update should be available before midnight US Central time.
+1
Answered

erase

Ann K AlteredEssence 11 years ago updated by Ezra Weinstein (Administrator) 11 years ago 11

I have a page where the reader paints with their finger and change color by touching paint brushes in different colors.  I also have an eraser on the page which I can't get to work as i would like. Currently it will erase if I set it to erase but if I use set erase mode it erases the eraser, in either case  I would like the reader to be able to paint, then hit the eraser and erase what they want and then hit a paintbrush again to begin painting without having to change pages to reset the page. If that is possible would you please explain how to do this?  I could not find it described in the user guide or any posts.

Thanks,

Ann