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0
Under review

page turn effect

Paul Snakes 4 years ago • updated by Alin Alexandru Matei (Support) 4 years ago 13
Hi
I am checking my app in the new player... but I found some bugs: the player screen went black for a couple of times, and warning messages appeared saying "books element not found", "register element not found".. etc.

I got also some timeout problems when uploading the app; and then downloading it to the player gave me the error "page 2 was not possible to unzip with zipper since file could not be found.."

Besides, I have an 8 frames animation (made of png files) that runs very slowly on the player, though it works fine on the Builder InteractMode of my laptop... I wanted to know if future player updates will set this also for the apps that will have been already published...

Finally I miss a feature that had been released on version 3.2 and then removed in version 3.3 (don't know why, since I think it was an improvement): if you had a png object with transparent areas; you could select the objects underneath if you tapped on the empty (transparent) zones of the object above. If you tapped on the "filled" zone instead, you selected that object. I found it really useful when you had; e.g; frames showing rasterized text imported as a png; next to an illustration: even if the text-object frame covered partially the illustration, you could still select the illustration if you tapped in an empty zone of the object frame above.

I send you an image to illustrate this:  



The text of the image is a single png image with an empty area left on purpouse to fit the illustration on it.
The lizard is another png object, put underneath the text. On version 3.2 it was possible to tap the image through the empty area of the text image. On version 3.3 it was not possible anymore. For me this was a critical feature, since most of the illustration on my book are put in this way, and they should be "tapable"

Thanks
Pablo
Answer
Could you send the app to ezra@interactstudios.com so we can check to see what is wrong with it.
For the situation explained with the image: You can have a transparent element on top of the lizard that will trigger the wanted behaviors.
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Answered

sharing app link not active

Melissa Lind 4 years ago in By Screen / Interact • updated by Ezra Weinstein (Administrator) 4 years ago 0
Howdy,

I'm sharing my app with a bunch of people to test it out. In the email that is sent out, it says to click on the appropriate link to download the player, but none of the links are active. Can they download it from the app store and still use the code from the email?
Answer
Yes
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Under review

Publishing Error

Cate O'Donnell 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 4 years ago 1
Has anyone gotten this error when trying to publish? How do you get rid of it?

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Under review

book not appearing on interactplayer.com

Gabrielle Strouse 3 years ago in By Screen / Interact • updated 3 years ago 5
I have a book on interactbuilder that was created from a copy of another book, let's call them A and B.  Both copies show in up in interactbuilder.  However, on interactplayer.com only book B shows up.

In interactbuilder I went to book A and hit "interact."  Book B came up.  Then I double-checked that the pages were still different (but didn't change anything) and hit "interact" again. Then book A came up.

Then I went back into book B and hit "interact" and book A came up. I hit "interact" again and book A came up.  I went to one of the pages in builder that is different between the books and hit "interact" and book B came up.

How can I get both books to show up in interact player, and to have consistently separate public links?
Answer
Hi Gabrielle,
I'm going to try to test the problem to see if we can isolate what causes the problem. Do the two apps have the same name?
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Answered

Are we not allowed to have a "team" on one app like other software?

Dyann Joyce 3 years ago • updated by Inna Komarovsky (Administrator) 3 years ago 1
Hi there, I have only used Kwiksher.com before to build apps, but they were down as they changed owners. I am confused. How do you add a team/ It seems it wants 299 a person instead of per app, if 2-3 people are working on an app- how do you add a team so they all can work on it? developer, artists, sound. If only one app is produced shouldn't that be the cost for one team? Am I reading it wrong?
Answer
Hi there,

The membership price refers to the publishing membership, which allows you to submit an app for publishing. Any work done before publishing, apart from the premium features, can be done with the free membership. So if you're working with a team, people can use the free membership, and the person who plans to submit the app for publishing can register for the publishing membership when the app is ready.
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Answered

adding font

mrmpdale 3 years ago • updated by Inna Komarovsky (Administrator) 3 years ago 2
Will we ever be able to add fonts to be embedded in app. I have a true type font I use for dyslexia that can be embedded (it is ttf and open source in license). I already know how to use it as an image but this takes away to do the ability of highlighted text. I really like to be able to do this ability but with a dyslexic font. It make things even better. I see that you have added ability to be able to add google fonts but currently other fonts even if they are installed in fonts on computer do not work if not a traditional font or one of the google fonts. I realize it has been done like this so far for compatibility issues. I am new to all this but if files are included with app why wouldn't they work just like when you embed fonts so a printer can print your book in high resoultion (dpi) eventhough the computer itself they are then printing from may not have fonts. I know more about printing then apps obviously. I am just trying to get started and find out what I can do.
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Under review

Trouble syncing with server

Stine Winther 3 years ago in By Screen / Interact • updated by Inna Komarovsky (Administrator) 3 years ago 8
I'm having trouble syncing the app with interactplayer.

At first the only thing appearing in the app in interactplayer was one of my pictures (the first I tried adding in the builder). No background or anything.

I looked in the feedback and in the users guide, but couldn't seem to find any explanation.

I tried clearing browse data - that didn't help.

Now I have deleted the app from my player account, and then tried upload again - but now it won't sync at all.
When clicking "Interact" it starts syncing but then stops.
What can I do?

Regards, Stine
Answer
Hi Stine,

Was the app working earlier, or did this happen the first time you tried to preview this specific app?

It's possible that one of the files or action sets included could be causing a glitch. If you'd like, I could take a look at the app to try to find the problem. If you locate your app folder in Documents / InteractBuilder / [the name of the project group] / [the name of the app], and compress that folder to make a zip file, you can send it to me as an attachment, and I can test the app.

Otherwise, we could talk about the file types and action sets that are included in the app at this point.

Let me know which way you'd prefer : )
Inna Komarovsky
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Under review

App wont launch

Doug Jones 4 years ago • updated by Alin Alexandru Matei (Support) 4 years ago 6
Performed uninstall and rebooted as per instructions.
(Did NOT delete any left over files or remnants).
Error shown when launching the app on my Windows 7 machine afterwards.
Other error about missing Fonts and the App main screen is there but of no use.
:(
Please advise. Thanks in advance
Answer
Could you uninstall, but this time delete the files (except your apps) that remained in the Interact Builder folder 
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Answered

Are there default page turn corner graphics?

Data Command 4 years ago in By Screen / Design • updated by Alin Alexandru Matei (Support) 4 years ago 0
Are there default page turn corner graphics?
Answer
Yes there are default page turn elements in the corner of the pagewhen you view you app in InteractMode as shown in the image below:
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Answered

Way to save an interactive drawing?

Melissa Lind 5 years ago in By Screen / Interact • updated by Alin Alexandru Matei (Support) 5 years ago 1

Don't know if this is available on interact, but I've seen it on other aps, where you can take a screen shot (or something like that) of a drawing to save it and send to grandparents or whoever.


Thanks!

Answer

You can make a picture by using the behavior under Sharing->SnapPicture, and it will be automatically save in your Picture folder.