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Answered

shared app performing differently on identic devices

Paul Snakes 7 years ago updated by Ezra Weinstein (Administrator) 7 years ago 0
Hi
I am having many problems with my ebook on the iPad's InteractPlayer. After many trials to share my ebook (81 pages, about 145 MB in weight) with myself, and not being able to (the downloading bar on the iPad freezed at about the last third; and the only way to exit that situation was to delete the player and reinstall it) I tried again dividing my ebook in smaller parts and I succesfully shared a version of the first 46 pages of my book; downloaded on the iPad and played it. But my client, to whom I had send the same shared part of my book; reported that he could download the book and open it; but was not able to pass the first page; as if the next page function was not working..
I don't understand why it works on some devices and not in others, being in this case both of them iPad2 with iOS7... but It would be a disaster if after publishing, a portion of the buyers won't be able to play the book... could I share my app with some of you to see if you can reproduce the problem?

thanks
Pablo





Answer

Answer
Answered
Please have your client delete the InteractPlayer and download the latest version. Our guess is that they are running an older version. It could also be a memory issue so make sure to instruct them on how to close running apps.
Answer
Answered
Please have your client delete the InteractPlayer and download the latest version. Our guess is that they are running an older version. It could also be a memory issue so make sure to instruct them on how to close running apps.