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Special characters not displaying.

Ilze Britton 6 years ago updated by Inna Komarovsky 6 years ago 3
Hi

I’m doing a story in a different language that has several characters with accents that do not display correctly.

In the App builder it displays correctly ( gesê / voëls ), but when I have the story in Interact mode on my browser, it displays as follows: ( ges_ / vo_ls ).

I’m currently using the Merriweather font, but I tried changing the font to Arial and still had the same issue.

Any assistance will be greatly appreciated.

Thanks

Answer

Answer
Answered
Hi, I was able to reproduce this problem and have let our lead developer know. If you do prefer to have the accent marks working right away, I would recommend using graphic elements instead of the text. This can also let you apply exactly the type of spacing and styling that you prefer, and it guarantees that accent marks will appear correctly. But we will be working on fixing this problem so that special characters can display in the browser.
Answer
Answered
Hi, I was able to reproduce this problem and have let our lead developer know. If you do prefer to have the accent marks working right away, I would recommend using graphic elements instead of the text. This can also let you apply exactly the type of spacing and styling that you prefer, and it guarantees that accent marks will appear correctly. But we will be working on fixing this problem so that special characters can display in the browser.
Thanks Inna

Can you give me an estimate on when this will be fixed?

We are launching our stories at the end of December and I would prefer to keep it to text, but will change to a graphic element if it is not finished in time.

Thanks

Sorry, we don't provide time estimates on individual bug fixes. All bugs, after being verified, are prioritized and addressed individually. A bug can have a quick fix or can turn out to take a lot of work to resolve.

I think it would be a good idea to make graphic elements in this case. Using the Photoshop import feature might help speed up the import process if you have multiple text areas on each page.