+1
Fixed

Crash on PSD import

Socan 6 years ago updated by Ezra Weinstein (Administrator) 6 years ago 2

Hi there.  IB3 is crashing as soon as I click on 'Select PSD File' with the following error. Also crashes on clicking the Dropbox option.  Going to restart computer and try again, but wanted to send you the error.  Thanks!


InteractBuilder Version: 3.2 Build 316

Device: MacBook Pro

Processor: Intel Core i7

Memory: 8 GB

System: 10.8.5

--------------------

An application error occurred while attempting to perform the last action.

Restarting InteractBuilder is recommended.

An application error occurred while attempting to perform the last action.

Restarting InteractBuilder is recommended.

Error: Chunk: can't find background / Chunk: can't find object / Object: does not have this property / put: error in expression

Handler: PopOverDoMenu

Hint: 

Location: Line 4789, char 42

Object: button id 380192 of card id 1002 of stack "IBResources" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"

87: Line 4789 at char 42: Chunk: can't find background

77: Line 4789 at char 42: Chunk: can't find object

456: Line 4789 at char 8: Object: does not have this property

465: Line 4789 at char 1: put: error in expression

241: Line 4789 at char 1: Handler: error in statement ----> PopOverDoMenu

353: Line 0 at char 0: Object Name: ----> button id 380192 of card id 1002 of stack "IBResources" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"

573: Line 4626 at char 1: Handler: can't find handler ----> PopOverDoMenu

253: Line 4535 at char 1: if-then: error in statement

241: Line 4535 at char 1: Handler: error in statement ----> PopOverSubmenu_Select

353: Line 0 at char 0: Object Name: ----> button id 380192 of card id 1002 of stack "IBResources" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"

675: Line 980 at char 1:  ----> PopOverSubmenu_Select

253: Line 979 at char 1: if-then: error in statement

253: Line 978 at char 1: if-then: error in statement

587: Line 973 at char 1: switch: error in statement

241: Line 973 at char 1: Handler: error in statement ----> stsTableView_mouseUp

353: Line 0 at char 0: Object Name: ----> button id 380192 of card id 1002 of stack "IBResources" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"

675: Line 244 at char 1:  ----> stsTableView_mouseUp

253: Line 212 at char 1: if-then: error in statement

253: Line 208 at char 1: if-then: error in statement

587: Line 204 at char 1: switch: error in statement

241: Line 204 at char 1: Handler: error in statement ----> touchMouseUp

353: Line 0 at char 0: Object Name: ----> button id 70091 of card id 1002 of stack "IBResources" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"

573: Line 184 at char 1: Handler: can't find handler ----> touchMouseUp

253: Line 183 at char 1: if-then: error in statement

241: Line 183 at char 1: Handler: error in statement ----> mouseUp

353: Line 0 at char 0: Object Name: ----> button id 70091 of card id 1002 of stack "IBResources" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"

line 150 of handler "errorDialog" of button "stsErrors_FS" of card id 1002 of stack "libSTSErrors"

line 11648 of handler "DoError" of stack "InteractBuilder" of behavior button "Stack B" of card id 1002 of stack "Behaviors"


Answer

Answer
Fixed

Try importing a simple PSD file and see if you get the same error.  Make sure to follow the recommendations for importing a PSD found in the documentation:


Photoshop Import Checklist


Setting Up Your Photoshop File


Let us know the results once you check a simple Photoshop file and also after checking your existing file.



Under review

Try importing a simple PSD file and see if you get the same error.  Make sure to follow the recommendations for importing a PSD found in the documentation

Under review

Try importing a simple PSD file and see if you get the same error.  Make sure to follow the recommendations for importing a PSD found in the documentation:


Photoshop Import Checklist


Setting Up Your Photoshop File


Let us know the results once you check a simple Photoshop file and also after checking your existing file.



This error happens once you click the "Select PSD file", before you get to select the file.

InteractBuilder Version: 3.2 Build 316

Device: System Product Name

Processor: 1 Processor(s) Installed.

[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel ~1999 Mhz

Memory: 3,327 MB

System: NT 6.1

--------------------

An application error occurred while attempting to perform the last action.

Restarting InteractBuilder is recommended.

An application error occurred while attempting to perform the last action.

Restarting InteractBuilder is recommended.

Error: Chunk: can't find background / Chunk: can't find object / Object: does not have this property / put: error in expression

Handler: PopOverDoMenu

Hint: 

Location: Line 4789, char 42

Object: button id 380192 of card id 1002 of stack "IBResources" of stack "C:/Program Files/InteractBuilder/Local Components/Data/InteractBuilder.livecode"

87: Line 4789 at char 42: Chunk: can't find background

77: Line 4789 at char 42: Chunk: can't find object

456: Line 4789 at char 8: Object: does not have this property

465: Line 4789 at char 1: put: error in expression

241: Line 4789 at char 1: Handler: error in statement ----> PopOverDoMenu

353: Line 0 at char 0: Object Name: ----> button id 380192 of card id 1002 of stack "IBResources" of stack "C:/Program Files/InteractBuilder/Local Components/Data/InteractBuilder.livecode"

573: Line 4626 at char 1: Handler: can't find handler ----> PopOverDoMenu

253: Line 4535 at char 1: if-then: error in statement

241: Line 4535 at char 1: Handler: error in statement ----> PopOverSubmenu_Select

353: Line 0 at char 0: Object Name: ----> button id 380192 of card id 1002 of stack "IBResources" of stack "C:/Program Files/InteractBuilder/Local Components/Data/InteractBuilder.livecode"

675: Line 980 at char 1:  ----> PopOverSubmenu_Select

253: Line 979 at char 1: if-then: error in statement

253: Line 978 at char 1: if-then: error in statement

587: Line 973 at char 1: switch: error in statement

241: Line 973 at char 1: Handler: error in statement ----> stsTableView_mouseUp

353: Line 0 at char 0: Object Name: ----> button id 380192 of card id 1002 of stack "IBResources" of stack "C:/Program Files/InteractBuilder/Local Components/Data/InteractBuilder.livecode"

675: Line 244 at char 1:  ----> stsTableView_mouseUp

253: Line 212 at char 1: if-then: error in statement

253: Line 208 at char 1: if-then: error in statement

587: Line 204 at char 1: switch: error in statement

241: Line 204 at char 1: Handler: error in statement ----> touchMouseUp

353: Line 0 at char 0: Object Name: ----> button id 70091 of card id 1002 of stack "IBResources" of stack "C:/Program Files/InteractBuilder/Local Components/Data/InteractBuilder.livecode"

573: Line 184 at char 1: Handler: can't find handler ----> touchMouseUp

253: Line 183 at char 1: if-then: error in statement

241: Line 183 at char 1: Handler: error in statement ----> mouseUp

353: Line 0 at char 0: Object Name: ----> button id 70091 of card id 1002 of stack "IBResources" of stack "C:/Program Files/InteractBuilder/Local Components/Data/InteractBuilder.livecode"

line 150 of handler "errorDialog" of button "stsErrors_FS" of card id 1002 of stack "libSTSErrors"

line 11648 of handler "DoError" of stack "InteractBuilder" of behavior button "Stack B" of card id 1002 of stack "Behaviors"


Hi there and thanks for following up.


It happens just about every time if you aren't on the last page and try to insert into a new page in the middle of your book.  If you make a new page at the end of the book and then try to import the psd there it only happens sometimes, so it is somewhat of a work around to try.  Sometimes takes 10 tries to get around it, restarting IB after each crash.  Sometimes I'll add a couple blank pages until I get one that will accept a psd import, then go back and delete the extra blank ones.


As Ranco said, it isn't to do with the PSD file as it is before you select the file, or even if you click on the Dropbox option.


Thanks

Started

Try importing a simple PSD file and see if you get the same error.  Make sure to follow the recommendations for importing a PSD found in the documentation:


Photoshop Import Checklist


Setting Up Your Photoshop File


Let us know the results once you check a simple Photoshop file and also after checking your existing file.



Answer
Fixed

Try importing a simple PSD file and see if you get the same error.  Make sure to follow the recommendations for importing a PSD found in the documentation:


Photoshop Import Checklist


Setting Up Your Photoshop File


Let us know the results once you check a simple Photoshop file and also after checking your existing file.