0
Not a bug

cannot login

Jason Gottlieb 7 years ago in By Screen / Publish updated by Ezra Weinstein (Administrator) 7 years ago 0

Whenever I try to login to my account in the InteractBuilder or Player on my computer it does not work. It also does not work on my iPhone 4.  Works on the website though, so am I doing something wrong or is this a bug that will be fixed in the upcoming version release?

Answer

Answer
Not a bug

Hi Jason,


Sorry for the confusion.  We have not unified the InteractBuilder software with the web site authentication process.  What you need to do is run the InteractBuilder and click the REGISTER button on the opening screen.   Register yourself and you should be all set.  


Once you register the software you can then share apps and when you share an app the recipient will receive an email indicating their user id (email address) and password to use when logging into the Player.


Let us know if this resolved your issue.


Ezra

Answer
Not a bug

Hi Jason,


Sorry for the confusion.  We have not unified the InteractBuilder software with the web site authentication process.  What you need to do is run the InteractBuilder and click the REGISTER button on the opening screen.   Register yourself and you should be all set.  


Once you register the software you can then share apps and when you share an app the recipient will receive an email indicating their user id (email address) and password to use when logging into the Player.


Let us know if this resolved your issue.


Ezra