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Error when triing to share. what to I do?

Serge Patry 5 years ago in By Screen / Publish • updated by Ezra Weinstein (Administrator) 5 years ago 0

An error occurred while accessing the database.

Database Error: Abort due to constraint violation

Query: UPDATE PageElements SET id = (SELECT newElementId FROM Elements_Temp WHERE PageElements.Id = Elements_Temp.ElementId)

graphic id 6798266 of group id 6798263 of bkgnd id 6798261 of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode",mouseUp,16

card id 1141 of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode",ShareApp_Continue,406,button id 1009 of group id 1010 of card id 1002 of stack "Behaviors" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"

stack "libApp" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode",DBFixSequences,3636

stack "libApp" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode",ibTransDB,3380

stack "libApp" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode",CheckDBErr,3340

stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode",DoError,9972,button id 1004 of card id 1002 of stack "Behaviors" of stack "/Applications/InteractBuilder.app/Contents/MacOS/Local Components/Data/InteractBuilder.livecode"


In certain cases Sharing fails if pages were deleted.  This will be fixed in the next update which should be available in the next couple of days.


Publish > More Info Screen loads very slowly

Charmaine Anderson 4 years ago in By Screen / Publish • updated by Ezra Weinstein (Administrator) 4 years ago 0
Hi guys,

FYI, I installed the latest version of the app you emailed to me and noticed when I click Publish > More Info button, the Memberhhip Info screen takes a long time to load your content… gives the illusion there is a bug, when its just slow loading the content. I'm using a wireless connection so that could be the cause. Thought you should know.  
Hi Charmaine, thanks for noticing that, coincidentally I was looking at the very same screen earlier today.  Unfortunately at fault is our web site.  For some reason it's running extremely slow.  We will get the server rebooted later tonight and hopefully that will resolve this issue.  Thanks for joining our Publishing membership.  We are a few hours from releasing another update.

ABC Tutor Published

Pardesi Media 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 4 years ago 3
I have published my third app (ABC Tutor). I have my own Apple and Google Play accounts, so for Android you can provide me the APK or publish and transfer it to my account. For Apple, I believe you will have to publish and transfer to my account.

Apple/Google Play Accounts: pardesimedia@gmail.com


Under review

shared apps not accepting username/password

Jen Hoyte 4 years ago in By Screen / Publish • updated 4 years ago 5
I'm developing apps for my algebra class to use.  I've started sharing with 2 people so that they can test them out and give feedback.  On the iPad, they download InteractPlayer, start it up and it prompts for the username/password.  

However, it is not accepting the username/password sent in the email they receive from InteractStudios.  How is this supposed to work now?  Thanks.

Publish classic tale version & copyright

Luca Paltrinieri 4 years ago in By Screen / Publish • updated by Ezra Weinstein (Administrator) 4 years ago 1
What if I want to create a version of a classic tale (Grimm brothers, Perrault, or maybe even Aesop or Phaedrus)?

How does the copyright work? I suppose that if I am not using texts taken from published books and make my own, I won't face any copyright issue. Am I right?

We are not qualified to answer any questions about legal matters, it is best to consult with an attorney.  There are also plenty of resources on the internet that discuss copyright law.   Our role is to provide a software application that allows anyone to create interactive apps.  The user is responsible to ensure that they are not violating any copyright or other laws.

Text does not scale properly when sharing.

David Martinez 4 years ago in By Screen / Publish • updated by Inna Komarovsky (Administrator) 3 years ago 2
Also when I updated to the last version all my apps got deleted.
We are fixing the font size issue.  As far as your apps being deleted, our update process does not touch your documents folder so it is unlikely that our update process deleted your apps.  Can you let us know where your apps were stored? Did you keep them in the default folder?  What update did you run?  How did you run the installation?

iOS Publishing Statistics - Not Working

Pardesi Media 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 4 years ago 1
My app Urdu Ustad, usually has 20-30 downloads per day on Apple iOS. The stats have not changed since December 20th, so can you please take a look and see if there actually have been no downloads since then or is there an issue in the Stats functionality for Apple iOS? The Android stats are getting updated properly.
Could you reopen InteractBuilder and try again. Let us know if you're still having this problem.
Under review

Work almost finished....but not able to share (and so preview) it on tablets!

Paul Snakes 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 4 years ago 5

I should have finished my app project, but I am still  having a serious problem: I can't download the app (book) I have shared with myself, in order to check it before publishing. I don't know wether the problem is in the uploading or downloading phase; or maybe both. When uploading (from my laptop), the bar seems to freeze at about 80%; and after several minutes, it appears a blank message on the screen (see attached image). After that, the uploading bar just empties and it appears the message "the app has been uploaded and the recipients have been notified by email..". When I take the iPad to download it; the downloading bar advances normally up to about 60%; then it freezes and just doesn't move any more. On the  google nexus tablet, though, it seems to finish downloading; but once the blue bar arrives at the end, the player just closes down; and once I reopen it; the app is not in the library; and I have still the red circle notifying that there is a new app to download (the same as before)

I don't think it is related to issues in the internet connection because I have tried in different access points with good internet speed; and I have had the same problem in all of them...

Don't know what to do... now it is almost ready to be published; but I wanted to test it before, just to see how it works on a tablet!

* I have checked all the file names in the app folder and in the Builder, since I have found that non English Characters or letters with accents (á, é, í, ó, ú), normally used in Spanish words, may cause problems; and I removed all of them. But still having problems....

** I am running the most recent updates of builder / player in Macbook Pro-Retina and iPad2. I have had this problems also with past versions

*** My project weights about 130 MB. I don't have this problem with small apps (2 pages, just for testing). I am able to succesfully share them with myself

**** When I try to load my project to InteractCloud; the system asks me to upgrade to publish membership. But I have already done so! and effectively logged in with my username

Sorry for the lenght of the message. I wanted just to give you all details that might be relevant

thanks for helping



We are looking into this problem.

Under review

Tried to share app and it doesnt work!!!

Eleisha Perreira 4 years ago in By Screen / Publish • updated 4 years ago 8
First, I have multiple problems with sharing my app. When I click on publish and then click on share it loads for a bit then completely shuts down. InteractBuilder disappears and I get a notification that Trojan malware is located and my security software automatically deletes the file causing complete destruction and me not being able to run the program. I have to re-install and move my eBook files back in the default folder so it loads again.

Second, I used 2-3 of my allotted shares and I haven't even gotten 1 of them to go through. Ridiculous! I haven't even been able to test it on interactPlayer because its not even loading on the program at all.

I need this fixed as my client is ready to launch and I cant even test these apps out!!! I can't make money with this software when it doesn't even work. I am so extremely upset and frustrated of what is happening! Someone please help!


Adding a font

SeanB 4 years ago in By Screen / Publish • updated by Alin Alexandru Matei (Support) 4 years ago 5
Back in 2011 Ezra instructed us to place our TTF font file in the book folder to ensure it is copied to the device - especially for unique custom fonts. Is this still the case today? We place it in the top level of "101 - My Book"?

From what I know, at this moment the feature to add a new font is not available yet.