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Problems enter in Interactplayer

José Oliveira 2 years ago in By Screen / Interact 0

Last tuewsday i send an email asking for help, today is friday and no one answer to me, i want to work, and i can log in in my interactplayer. please help me. Im new in this and i from Portugal.


3 devices registred

Peter Kovac 2 years ago in By Screen / Interact 0


After I want to run app with interact, I have to login, but following message is shown:

You already have 3 devices registered to share appsPlease contact support@interactstudios.com.

Could you please reseted my devices?



Can't find InteractPlayer on itunes

Michele Bendrick Jack 3 years ago in By Screen / Interact • updated by Inna Komarovsky (Administrator) 3 years ago 1
Hi. This feels like a real numpty question: I can't find the InteractPlayer for ipad on the US app store. I'm in the UK, but have a US iTunes account and can search the store just fine. What am I missing?


Hi Michele,
We've made updates to the way an app is previewed so that now the InteractPlayer app is not necessary. When you want to preview an app on your computer or on a mobile device, you upload your app using the Interact button, and you can view your updates by going to interactplayer.com on a browser and logging in with the same email address and password with which you have registered the InteractBuilder software.

If you haven't set up an email address and password in InteractBuilder, you can find the steps for doing so here: Registering InteractBuilder.

For more detail about previewing your app in a web browser, you can check out the steps here: How to Preview an App.
Under review

speed of app on iPad

winsomeworks 3 years ago in By Screen / Interact • updated 3 years ago 3
I have finished my app and I am wondering why the speed of the animations in my app perform differently on the IPAD vs on my computer?  On my computer they work much faster and they drag on my IPAD?  Is this only a website problem that will not show up in the finished app on iTunes?
Hi, I wasn't aware of this difference, so I'm going to look into it. Are they transition animations or frame animations? Which browsers do you use on your desktop and on the iPad?
Under review

stopAudio behavior oddly inconsistent

SeanB 3 years ago in By Screen / Interact • updated 3 years ago 2
Not sure if this is a bug. Prior to the latest release, build 388, I had a "stopAudio" (Inna's suggestion) on my initial sentence taps, with a chained "playAudio". This was to prevent multiple clicks causing an echo effect firing off repeated playbacks. I don't want to use "stop all audio".

As of 388 I must remove that stopAudio in order for the playAudio to work. It now nicely ignores subsequent clicks WHILE the audio is playing back. Excellent.

BUT, behavior changes for hidden sentence #2. Once I tap something that hides #1, and shows #2, I must keep the "stopAudio" for tap on sentence #2, with playAudio chained to it. In this case stopAudio does not prevent the playback of the sentence #2, BUT it is now required to prevent multi-tap firing repeated "echo" playbacks.

In short, I can achieve what I want, but it is strange that behavior differs between the 1st - visible - sentence and the 2nd - hidden - sentence. It'd be nice if sentence #2 playback was also smart enough to block repeated playbacks while a playback is in progress.

IB 4 | PlayVideo Not Working

Pardesi Media 4 years ago in By Screen / Interact • updated by Alin Alexandru Matei (Support) 4 years ago 6
I am testing the Video functionality in IB4. I created a one page app, added a video, and a play button. On tap of button have the behavior set to PlayVideo.

When I click on Interact to test it and tap on the play button, it gives me the "The page you are trying to jump to has not been loaded" error. I only have one page, and I am trying to run the Video on screen.

Is the button in one of the corners of the page? Make sure to disable page flip backwards and page flip forwards in the page properties if you prefer to place the button in the corner of the page. I tested the PlayVideo behavior just now, and it worked in the browser, but let me know if it still doesn't work if the button is not in the corner or if page flip backwards and page flip forwards are already turned off.

Pages added Intersections of Elements refuse to run

Truman Kong 4 years ago in By Screen / Interact • updated by Ezra Weinstein (Administrator) 4 years ago 3
I am using IB4.0.1 to rebuild my App (originally work perfectly under IB3.4). One of my page has a game with intersections of elements. (Similar to your Dress Up Game in the tutorial). When I press Interact, the page refused to run, it just frozen at the loading page, saying "loading...". I guess it finished loading but cannot start running the App. Maybe, it is a bug. When I remove all the intersections, the page run with no problem.

The InteractPlayer is 4.0.1

maintaining element's visibility

יובל כהן 4 years ago in By Screen / Interact • updated by Inna Komarovsky (Administrator) 4 years ago 2
When I change element's visibility from hide to show on a certain page and them jump to another, I want it to stay that way when I return to this page. I thought that if "refresh on load" is "no" for this page, items maintain their states, but apparently that's not what happens. What am I doing wrong?
Hi! This feature will work once the app is playing on the device, and we're working on making it work accurately in Interact mode as well.

If you only need this for a few elements and you want to be sure it works in Interact mode right away, you can use a global counter whose value gets changed when the element is shown or hidden and then impacts whether or not the element shows up on page load.

Drag > move

Melissa Lind 4 years ago in By Screen / Interact • updated by Inna Komarovsky (Administrator) 4 years ago 2
It was working before, but not anymore. :(

I've been getting a strange error message when I upload both my books, that says: 

STSError: refZipOpen Archive</var/mobileApplications/DB53-Safar Tent Drawing Book/pages/page_6zip?-false: zipper, Can't open file: No such file or directory.
I think the problem was that InteractPlayer had not yet been updated
because it was still going through the review process. Today the update
is available for the iPad version, and Drag-Move is working.

erase and narration turn on/ off button

cathy lane 4 years ago in By Screen / Interact • updated by Inna Komarovsky (Administrator) 3 years ago 2
I know I have asked about these things before but I need to add these interactions to my book app. You previously sent me two sample apps showing how to do these things-  "Draw App" and "stop narration". Both of these samples do not work properly. Please advise.
Thank you
Hi Cathy, here is a sample app for stopping narration:
337 - Narration Stop.zip

The narration file is on page 2 and it will play when the App Counter Value is 1.
On first page we have a Read to Me On which will make the App Counter Value to 1, and a Read to Me Off which will make the App Counter Value to 0.
Let me know if you need more help regarding this situation.
Regarding the Erase Mode bug we will let you know when this is fixed. Thank you for your feedback.